Shipping policy

Shipping Policy

Last Updated: 7 February 2025

At International Lash Masters, we strive to provide the best shopping experience possible by partnering with a variety of brands and sellers. Please note that our marketplace consists of products fulfilled directly by individual sellers, and this shipping policy outlines the shipping process for both products sold by International Lash Masters and products sold by third-party sellers.

1. Shipping and Fulfilment

a) Products Fulfilled by International Lash Masters:
Products sold directly by International Lash Masters will be shipped from our warehouse. For these products, we offer standard Australian shipping as well as international shipping. Shipping times for International Lash Masters products will be provided at checkout, and all shipments are tracked.

b) Products Fulfilled by Sellers:
Products purchased from third-party sellers listed on our website are shipped directly from the individual sellers. Sellers are responsible for packaging, shipping, and fulfilling the products once an order has been placed. The shipping options and delivery times for these products will vary depending on the seller and the location of the buyer.

2. Shipping Timeframes

a) Domestic Shipping (Australia):
For International Lash Masters products, standard domestic shipping typically takes 3-7 business days depending on your location within Australia.
For products sold by third-party sellers, shipping times may vary. Sellers are required to provide an estimated delivery timeframe on their product listings, which typically ranges from 5-10 business days for domestic orders.

b) International Shipping:
For International Lash Masters products, international shipping typically takes 7-21 business days, depending on the destination country.
For products sold by third-party sellers, international shipping timeframes vary based on the seller’s location and the destination country. Sellers are responsible for providing shipping details on their listings, and you will be notified of estimated delivery times during checkout.

3. Shipping Costs

Shipping costs for International Lash Masters products are calculated at checkout based on your location and the shipping method selected. For products fulfilled by individual sellers, shipping fees will be set by the seller and are also calculated at checkout based on the product’s destination.

4. Shipping Delays

While we aim to process all orders as quickly as possible, please note that shipping delays may occur due to factors beyond our control, such as weather, postal service disruptions, or customs delays. If you experience any delays, please reach out to the seller directly for updates on your order status. If your order is fulfilled by International Lash Masters, please contact us at admin@internationallashmasters.com for assistance.

5. Tracking Orders

Once your order is shipped, you will receive a tracking number via email to monitor the progress of your shipment. If your order is fulfilled by International Lash Masters, you can track your order directly through the shipping carrier's website. If your order is fulfilled by a third-party seller, you will receive the tracking details from the seller directly.

6. Shipping Restrictions

Certain products sold by individual sellers may have specific shipping restrictions based on the product type or destination. Please check the seller’s listing for any shipping limitations or restrictions.

7. Customs and Import Taxes

For international orders, International Lash Masters is not responsible for any customs duties, taxes, or fees that may apply when your order reaches the destination country. These charges are the responsibility of the customer. Please check with your local customs office for more information on potential fees.

8. Missing or Damaged Shipments

If your order has been shipped but has not arrived or is damaged during transit, please contact the respective seller directly for assistance with resolving the issue. International Lash Masters is not responsible for shipments fulfilled by individual sellers. For products fulfilled by International Lash Masters, please contact us at admin@internationallashmasters.com if you have any issues with your order.

9. Seller Shipping Policies

By purchasing products from third-party sellers on our marketplace, you agree to adhere to the seller’s individual shipping and fulfilment policies. Sellers are responsible for managing and updating their shipping policies and ensuring that products are delivered within the promised timeframes. Any shipping issues should be directed to the seller directly.

10. Returns and Exchanges

For products fulfilled by International Lash Masters, our Returns Policy applies. For products fulfilled by individual sellers, returns and exchanges must be handled directly with the seller, in accordance with the seller’s returns policy.